The Trump International Hotel & Tower is a luxury hotel located in Chicago. While some guests appreciated the blue lighting that adorned the building as a salute to law enforcement, others found the bar to be overpriced with weak drinks. One guest mentioned their intention to upgrade to the Ohio House for their next stay.
On the positive side, the rooms at the hotel were described as clean and fresh, with comfortable beds. However, many guests felt that the high cost of the hotel did not match the level of service provided. One guest arrived late in the evening and their prior request for an additional bed was not fulfilled until 3 am, resulting in a disappointing experience. Another guest mentioned that the hotel's amenities, such as the spa and sauna, were under renovation, which was not communicated beforehand.
Some guests praised the professionalism and helpfulness of the staff, as well as the top-level furnishings and excellent location. They also highlighted the stunning view from the terrace on the 16th floor and the recent 5-star rating the hotel received.
However, there were also several complaints about the condition of the rooms, with issues such as chipped furniture, stained sheets and mattress covers, and mold in the shower being mentioned. Some guests felt that the hotel did not meet the standards of a luxury establishment given the high price of the rooms.
Overall, opinions about the Trump International Hotel & Tower were mixed. While some guests had positive experiences and praised the hotel's amenities and staff, others felt that the high cost did not match the level of service and quality they expected.
Comment
27.07.23
Michael
I loved that the building was bathed in blue light the day the 3rd indictment came down. It was a nice salute to law enforcement. Bar was really overpriced and drinks on the weak side. Will probably upgrade my Chicago stay to the Ohio House next time.. Read more ».
26.07.23
Todd
Fantastic place! Rooms are clean and fresh. Bed is super comfortable. Just very expensive as you can imagine.
20.07.23
Selma
"The hotel falls short of its high cost; while the location is excellent, the service is lacking. We arrived late on Sunday at 11 PM and with our prior email request for an additional bed, they were unprepared. My kids had to wait until 3 am to .. Read more »get the bed, extra sheets, and covers. It was a disappointing experience, especially since we had hoped for an extraordinary stay.
28.05.23
Marilena
Ok, so ...this was expected to have a high standard of excellence. Unfortunately it is not. We book this not only for location, but also for the amenities. We were NOT told that the spa, sauna and lockers were in renovation. Gym was good, pool was .. Read more »cold...We were offered a $50 credit towards the minibar in the room for the inconvenience related to the amenities. What a joke! The items in the minibar were priced nowhere near the 50. Example, a bottle of Tito's was priced at $175. It is about$10 at the grocery store. So we ordered 2 margaritas 🍹 from the hotel bar, and we were charged extra for delivery. What a shame , when one was priced at $24.
Rooms: if this is luxury hotel , then any other hotel chains , or even motels should be classified as luxury.
SEE Pictures: chiped mirror frame, scratched and chiped bed headboard, stained sheets and matress covers and old , very scratched furniture, dirty moldings, and MOLD on shower tiles and grout! All this for $400+ per night.
13.05.23
Weston
The height of luxury hotel stays. Staff is very professional and helpful. Rooms and furnishings are top level. Location is the best.
03.05.23
B
On of the most iconic hotels in chicago and definitely the best view in the city at the terrace on the 16 floor. Costumer service on top and amazing amenities. They recently got 5 stars and they did deserve it. Vito at the restaurant upstairs a true .. Read more »gentleman. The chef who’s running the show, great culinary skills and amazing dishes.
24.04.23
Bryan
Very nice hotel. Guest service was great. We got there at 11am (5 hours before standard check in) and we were able to check in early. Even though we did not valet for have a car, the valet guy acted like he wanted nothing to do with us after we told .. Read more »him we were getting an Uber. The front desk staff was great though. We got a view overlooking the water and Lake Michigan and it was great. The room had a few tiny issues like a few dings and knicks in the furniture and one of the light switches was pressed in and broken. The television is very nice, but only 1080p. It's 2023 and 4K TVs should be standard and a nice hotel like this. Hey they do that shady practice of putting a bunch of enticing sweets and candies and whatnot which for people that do not stay in hotels often can be tricked into taking these thinking they are free. Also the prices on them are absolutely insane. I love the automatic curtain feature. The bed was very comfortable and the bathroom was very nice with a huge tub and walk-in shower. In a perfect location with plenty of restaurants nearby.
17.04.23
Martin
Pretty amazing. We only used the bar/restaurant on the 16th floor so didn't stay as hotel guests, but it's a very impressive building.
07.02.23
Antwan
It was perfect!! Didn’t run into a single problem. We were walking distance from everything we needed. Staying in a hotel with a view overlooking the city of Chicago is amazing. The hotel rooms are large, the supplies are very high, and the fac.. Read more »ilities are complete. And the service is very good, the wine in the minibar is reasonably priced, and the customer service staff at the front desk will deliver ice cubes. Where the five-star hotel should be done, the Trumptower is perfectly completed.
11.01.23
Ayan
Its great. But, in the league of 5 star luxury hotels, there's some deficits I found. Rooms share a common wall with doors locked from each side. I could hear everything in my neighbours room. Needs better soundproofing. Screen cast on the tv d.. Read more »idnot work for over a day. Often requests made to the reception doesnt get implemented immediately and needs multiple reminders. There's a mini kitchen, and a small utensil collection. Which is great. But then you should atleast keep a salt and pepper then, even if needs to be bought by the customer.
The swimming pool didnot have a changing room, and so no shower either. No deck chairs! And the pool floor were stained with sediment, i wouldn't expect that in such a hotel.
For everything else, this is an amazing amazing place, can't emphasis enough. The house car is available on Friday and Saturday only from 12 o clock.
30.06.22
J
Literally the best view in the entire city. Has the lake, sunset, gothic building, giant clock, etc.. something straight outta Gotham. Don’t listen to the politcal ppl. It’s jealous hatred. By far, the nicest place around. Blows away the .. Read more »Londonhouse. This is amazing!!!
13.05.22
S.
Let me first say that I don't tend to review hotels, but this was an exception. It is truly a beautiful hotel with gorgeous views of downtown Chicago, but what really set this experience apart was the kindness and efficiency of the staff. Thro.. Read more »ugh no fault of their own, 2 problems occurred during our stay (noisy neighbors and malfunctioning door lock). Staff (Special thanks to Molly--front desk, Aldo Rodriguez--front desk manager, and Jakela Reed--Security Supervisor) quickly fixed both problems. And food in the Rebar and Terrace restaurants was quite good. Will most definitely stay there again in the future. (note: make sure to make reservations ahead of time for breakfast in Terrace restaurant)
09.05.22
Gordon
Top of the world service and accommodations. Absolutely loved it.
17.04.22
toni
This hotel is a class act! The staff at the desk [Alexis & Molly] were so kind to us. The cleaning staff were exceptional. We will be back. Well trained staff.
05.04.22
Kuenn
The Chicago skyline is one of the most exciting to see and the Trump Tower is a part of that excitement. Check out these shots of the tower and surrounding building!
21.03.22
George
I can't wait to go back. Everything from the staff, the location, the views and room were astounding.
04.03.22
Tiffany
Trump Hotel is an outstanding venue for weekend stays. Our room overlooked the City and the view was breathtaking. The amenities and room service were first class. The staff was also outstanding.
A very special Thank You to Assistant Manager Aldo R.,.. Read more » Salvador the doorman and to Alexi the front desk receptionist for your excellent service and effort at making our stay the best. We will be back soon!!
Tiffany & Richard
29.01.22
Brent
Stayed here for five nights and thoroughly my stay. The staff were warming and had that famous midwestern friendliness! The rooms were a very good size for a city centre location and the high ceilings were phenomenal! The location was great and the b.. Read more »athroom amenities were of high quality. I didn’t give it 5* as the service wasn’t consistent and little things went amiss and the dressing gown smelled like paint and felt a bit cheap but I would recommend staying here.
07.01.22
Holly
Above and beyond expectations. The spa is fantastic. An unbelievable experience.
17.12.21
Melvin
Great customer service and well organized hotel. For the past 8 years I've been staying at Trump Towers Chicago and its has always been a great experience. Every team member I encounter during my stay is professional and accommodating.
30.09.21
Rachel
Unbelievable! First timer at any of the Trump buildings and this one was absolutely breathtaking views and the interior was every bit as amazing & magnificent. We dined at Terrace 16 with water front views and spectacular skyline panoramic backd.. Read more »rop! Totally awesome, a must try!!!!
22.09.21
Choclyt
I celebrated my Birthday Vacation in September 2021 at this AMAZING property and I would give them 10 STARS if I could! I enjoyed a River View Room on the 27th Floor, and everything about the entire experience was breathtaking!! I will DEFINITELY ret.. Read more »urn to this property time and time again!
10.09.21
Kenneth
Our stay at the Trump Hotel felt Imperial. We were somehow upgraded to a king deluxe suite, not sure why or how. Coming and going from the lobby was excellent with no need to interact, yet help was everywhere if needed. We stayed on the 20th floor. T.. Read more »he food was amazing and the customer service never intruded and treated us like royalty.
06.09.21
Chris
Service, rooms and price point where excellent. Chicago itself and the mayhem is absurd.
05.09.21
Melissa
My review is for both my Trump Wedding Reception (gorgeous and best ever I’m told!) and my stay at the Honeymoon Suite. The coordination by Michelle Marchetti was so helpful and attentive I cannot even express all my gratitude to her within thi.. Read more »s one review! Trump Chicago went above and beyond in making my special day so extraordinary and so memorable for me. I’ll be forever grateful for the exceptional venue and, more specifically, the outstanding service provided to me always by Michelle. She is so wonderful to work with. The Suite was tremendous as well. I truly felt like a princess.
17.08.21
Tomás
The hotel is very nice, executive luxurious rather than extravagant. The service is very professional and helped me with everything I needed. I went there because of credit card discounts and perks but if not I wouldn't have paid the +$400 of ni.. Read more »ghtly rate. I stayed at the spa rooms on the 14 floor and they are very comfortable and visually relaxing. The view was amazing and the size and amenities of the room excellent. The minibar and snacks were very high quality.
15.07.21
C
Came here for our honeymoon. They were very considerate and brought us complementary chocolate covered strawberries. Room was massive and rate was good, we enjoyed our stay!
26.06.21
Laura
Aldo at the front desk saved our day! We had just had a horrible experience trying to check into the Viceroy. He listened attentively and made every effort to personalize our experience. I mentioned being sore from the long drive and wanting to take .. Read more »a bath. Wouldn't you know...Aldo sent us some lavendar bath salts and bottles of water just after check in!! And he upgraded our room! We had a spectacular view of the city, the river, and the lake. And that bathroom with the TV and soaking tub...I think I died and went to heaven! We will definitely be back!
12.06.21
Dionysius
The most modern hotel and residence in the city of Chicago. Great vibe, great service, restaurants and bars. Visit the bar on the 17th (I think?) floor which has an outdoor veranda with awesome views of the Chicago River and surrounding skyscrapers. .. Read more » A great tourist stop.
09.06.21
Lisa
It was AMAZING!! We had a room on the 19th floor! When we walked in and saw the skyline we both fell in love!! It was unbelievable how amazing our view was. The room was more than i ever could of imagined! Ceiling to floor windows in both rooms! The .. Read more »staff was excellent! Very helpful to us, as this was our first trip to Chicago! We had the most amazing time! Will FOR SURE be back!
25.05.21
Hector
The place is clean and the service good, front desk lady had to double as concierge she did great but at cost this hotel should have more employees. Witnessed issue with valet also not enough employees, I've been having breakfast in morning on T.. Read more »hursday arrived 10:22am breakfast till 10:30 yet they said to late as they already changed to lunch. Our package w Amex gives us $60 dollars daily for breakfast, instead we paid for lunch.
29.04.21
AnnyMarielby
Beautiful place, our suite were unbelievably beautiful, huge, great view and by the way the front desk and restaurant staff (Latinos) were amazing with such a great customer service, we'll be back soon.
17.03.21
Beth
From the moment we arrived and until we left, everything was wonderful! Staff is incredibly friendly and accommodating. It was a lovely stay.
13.03.21
bradley
Room had nice amenities but our bathtub had a stain in it and had to have housekeeping come and clean our bathtub. Room was pretty dusty and was very dry resulting in a shock just about anytime me and my wife touched any type of metal or each other. .. Read more »Typically all this wouldn't have bothered us so much except for price and the fact that a pandemic is going on you would expect cleaner rooms. nespresso machine seemed on the fritz and when I called to get additional pods for morning coffee no one answered the phone and I called twice. Food from the in room dining was excellent. And the views were awesome. Overall we expected a better experience for our wedding anniversary and for the price.
16.02.21
pranav
If you are looking for a rooftop bar with best views of Chicago river look no further! The Terrace at Trump has a huge selection of liquors.
07.02.21
Alexz
There around has a better opportunities. Don't spend your money that place.
23.01.21
Gennaro
There are much better and cheaper hotels near by.
17.12.20
EstevezYPino
5 stars experience, amazing View and amenities. YOU can work in your business and enjoy calmly sin ninguna interruption
03.11.20
Valeriia
The BEST hotel I’ve ever stayed. Room is huge. View is awesome. Hotel staff were extremely helpful, I had a problem with my reservation. We got there early before check in time and got a room immediately. During this COVID situation they still .. Read more »do daily housekeeping which is rare these days.
10.09.20
Joe
I was there for a reception today on the 17th floor and the service was great and the servers were very attentive.
attentive
10.09.20
Joe
I was there for a reception today on the 17th floor and the service was great and the servers were very attentive.
attentive
28.08.20
James
Wonderful hotel and staff, staycation weekend with my wife and we couldn't be happier with our suite. Lovely views of city and river.
10.07.20
Alex
It rained earlier in the day at terrace 16 so they wouldn't let us sit outside despite the fact that it was a beautiful sunny day. My friend had a couple cocktails that were not good. I stuck to beer which made it easier to get it right. The wai.. Read more »t staff was really great, but the high prices and lack of accommodation to seat the patio made for a bad experience.
10.07.20
Alex
It rained earlier in the day at terrace 16 so they wouldn't let us sit outside despite the fact that it was a beautiful sunny day. My friend had a couple cocktails that were not good. I stuck to beer which made it easier to get it right. The wai.. Read more »t staff was really great, but the high prices and lack of accommodation to seat the patio made for a bad experience.
19.05.20
Tassia
The view was spectacular! Deluxe suite was very spacious. Staff was attentive and helpful. The in room dining was great, pricey but well worth it.
19.05.20
Tassia
The view was spectacular! Deluxe suite was very spacious. Staff was attentive and helpful. The in room dining was great, pricey but well worth it.
10.05.20
Dan
The hotel itself is beautiful. Rooms are spacious, well-decorated, and the kitchenette is a nice touch. Unfortunately, I was extremely disappointed with their customer service and service recovery. My wife and I stayed here for my birthday and we .. Read more »arrived shortly after check-in time. Our room was not ready, and the front desk agent said she would let us know when it was time. After we waited in the lobby for nearly 2 hours and watched dozens of other families check in, I went up to see the agent again and she smiled, apologized, and ended up getting us another room that was ready. When we got to the room, it was not the regular room I booked online. I returned to the front desk and asked for the room to be switched to the one I reserved. The same agent kept telling me that the room she gave us was an upgrade, which I understood, but I did not want a spa room or room by the spa. She seemed annoyed but gave us another room after a twenty-minute wait.
When we finally got to the room we wanted, it was close to 7 PM so we missed our dinner reservation, and we could not go to the show we wanted to see. I ended up calling the front desk manager to express my frustrations, but she just kept pointing to the “upgrade” that we did not want or ask for which did not help us any. In the morning I found a letter under my door for a free upgrade next time we came. I was frustrated since this did nothing to remedy the situation then and there. Despite the amazing amenities, I lost some confidence in this hotel.
10.05.20
Dan
The hotel itself is beautiful. Rooms are spacious, well-decorated, and the kitchenette is a nice touch. Unfortunately, I was extremely disappointed with their customer service and service recovery. My wife and I stayed here for my birthday and we .. Read more »arrived shortly after check-in time. Our room was not ready, and the front desk agent said she would let us know when it was time. After we waited in the lobby for nearly 2 hours and watched dozens of other families check in, I went up to see the agent again and she smiled, apologized, and ended up getting us another room that was ready. When we got to the room, it was not the regular room I booked online. I returned to the front desk and asked for the room to be switched to the one I reserved. The same agent kept telling me that the room she gave us was an upgrade, which I understood, but I did not want a spa room or room by the spa. She seemed annoyed but gave us another room after a twenty-minute wait.
When we finally got to the room we wanted, it was close to 7 PM so we missed our dinner reservation, and we could not go to the show we wanted to see. I ended up calling the front desk manager to express my frustrations, but she just kept pointing to the “upgrade” that we did not want or ask for which did not help us any. In the morning I found a letter under my door for a free upgrade next time we came. I was frustrated since this did nothing to remedy the situation then and there. Despite the amazing amenities, I lost some confidence in this hotel.
4.3 / 104
