Malpensa Airport is a sprawling airport with terminals that branch out in different directions. When you first enter, the low ceilings can make you feel a bit claustrophobic, but once you're inside the terminal, things improve. There are various dining options available, although they can be a bit pricey. One thing to note is that gate announcements are only made 20 minutes prior to departure, so it's important to keep an eye on the listings and be prepared for a rush to the gates. For international flights, customs clearance is required, so it's important to factor in the additional time.
On the positive side, security procedures are efficient, and you don't need to remove laptops, liquids, and other items from your backpack. However, from there, things go downhill. Boarding gates are not assigned until just 25 minutes before boarding, and food choices can be quite disappointing. The air conditioning is also quite weak, leading to uncomfortable temperatures at certain gates. In one instance, an Air France flight experienced delays in boarding due to overcrowded overhead storage bins, which took 40 minutes to resolve. These experiences have left some travelers swearing off flying through Malpensa Airport again.
However, both Terminal 1 and Terminal 2 are decent terminals, and there is a free shuttle service that runs every 15 minutes between the two. The T1 bus stop is located across from the Sheraton hotel, while the T2 stop is at the very end of the departure building. When it comes to security, electrical devices and liquids can be left in your bag at T1.
During a visit to Terminal 1, there was beautiful art on display, which some travelers have shared photos of. Passport control was efficient and the officers were friendly, providing a pleasant surprise for visitors.
Malpensa Airport consists of two passenger terminals that are connected by shuttle buses and trains. There is also a free shuttle service available between Terminal 2 and Terminal 1. However, it seems that there is a lack of squat toilets, with only sitting toilets available during a visit.
The airport is highly regarded for its ease of navigation, with convenient access by train, bus, or taxi. There are plenty of shops and dining options, including local establishments rather than just chain brands. Travelers have enjoyed items like focaccia and beer, and there are also vending machines available.
Overall, the airport is described as modern, big, and nice. However, there have been some complaints about long queues at the duty-free area and a lack of departure and arrival boards. It's important to pay attention to the schedules to avoid missing your flight.
Despite some minor criticisms, the staff at Malpensa Airport are praised for their effort to create a happy and positive atmosphere. It is considered one of the nicest airports by some travelers. It may be smaller than other international airports, but it effectively fulfills its purpose. However, there are suggestions for improvements in the public bathrooms and overall appearance, as some areas appear outdated.
One traveler highlights the exceptional restrooms, but mentions that the rest of the airport falls a bit short. The food court in the Departure hall can get overwhelmingly busy and stuffy, but the Departures hall itself is better, with more food options. Transportation options to other destinations are well-operated, with buses and trains readily available. Most signs are in both Italian and English. It's worth noting that Milan is about an hour's train ride from Malpensa Airport, and there is a highly recommended hotel, Hotel Villa Malpensa, nearby with a 24-hour airport shuttle service.
Overall, experiences at Malpensa Airport vary, but many travelers appreciate its functionality and commend the efforts of the staff. While improvements are suggested in certain areas, it remains a convenient and navigable airport with a range of amenities and transportation options.
Address:
Ferno
Phone:
+39 02 232323
14.09.24
Annie
I love this, Milan Malpensa Airport. Arriving to terminal 1 from london is a very smooth short flight. The airport has a great view of Monte Rosa Massif very beautiful right from descending to landing. The airport itself is clean and not too busy. I.. Read more » have a very nice experience here.
12.09.24
Diana
I’d like to leave a review of the food court at Malpensa Airport, but I can’t, because it was closed during my stay. So instead, I’ll share my overall impression of how food options are organized at this airport.
We arrived in Mila.. Read more »n around midnight, flying on separate bookings. Like most travelers, we proceeded straight through re-check-in.
On our way to the waiting area, we were greeted by a huge poster with the familiar golden "M"—McDonald’s. But our joy was short-lived—it was closed. Until when? No idea. The food court hours weren’t posted anywhere. Moreover, not a single food establishment was open in this zone.
However, there were plenty of posters with tempting ads and mouth-watering images.
Our layover was six hours. We were hungry and thirsty. I walked almost the entire huge waiting area and didn’t find a single vending machine for food or water! I ended up drinking tap water in the restroom, which, to my surprise, another woman was also doing.
I tried to find staff to ask for help, but I couldn’t find a single person! It felt like we were abandoned. The information desk was empty, and I didn’t spot any security either. I just don’t understand how this can happen.
The overall impression was terrible. The only positive thing was a beautiful installation of *The Last Supper* next to the closed food court on the 3rd floor.
Please, take action and improve the situation. It’s not acceptable that people are unable to meet their basic needs!
05.09.24
Kamil
The airport is clean, efficient, and well-organized. Terminal 1 offers a smooth and hassle-free security check process, and the terminal itself isn’t overcrowded, making it easy to navigate and move around. The lounge facilities are also excell.. Read more »ent, providing a comfortable space to relax before your flight.
23.08.24
Wendy
A very busy airport. I highly recommend you arrive early, especially if you travel international. There are better restaurants near the departure gates. The quality of food is great. Not to mention designer shops for your last-minute gifts to oneself.. Read more » 😄
16.07.24
Nawal
As a passenger, you need to check whether your flight is in terminal 1 or 2 so you won’t get lost there.
All in all, staff were helpful, we get all what we need. Our flight went smoothly. If you are obsessed with shopping, you’ll find pl.. Read more »enty of brands in the airport. On the other hand, if you prefer to drink a cup of tea or coffee while waiting for your flight, you could choose one of the cafes here as well.
08.09.23
Mini
A meandering airport, split into all directions. At the entrance there are low ceilings that feel claustrophobic, but in the terminal it gets better. There are places to eat, a bit expensive. There is a rush to gates as they are only announced 20 min.. Read more »s prior, and for international you still have customs to go through so keep any eye on the listings.
30.08.23
Ben
The only positive was that security was pretty fast. No need to take laptops, liquids, etc. out of my backpack. All downhill from there! The boarding gate wasn't assigned until 25 minutes before boarding! Food choices atrocious. Air conditioning.. Read more » is very under-powered, so it was sweltering at gate A05. Gate agent said it is always too hot in the summer. Air France flight to CDG didn't start boarding until 10 minutes after scheduled time, and it took 40 minutes to board because the staff didn't have any way to resolve overcrowded overhead storage bins! Not flying through MXP ever again.
20.08.23
Steven
Both terminal 1 & 2 are decent terminals. There is a free shuttle service service between the two, with a bus running every 15 minutes.
The T1 bus stop is across from the Sheraton hotel, and the T2 is across from the very end of the departure bui.. Read more »lding.
Security was good when I was there. In T1 you can leave all electrical devices and liquids in your bag.
Terminal 1 had some beautiful art on display when I was there, so I've shared some photos.
27.07.23
Thomas
MXP Airport was a pleasant surprise. Once past security, there were a ton of shopping and eating options available. The airport was larger than I anticipated. Passport control moved fairly efficiently and officers were nice.
16.07.23
FARKHUN's
Malpensa Airport has two passenger terminals and they are connected by airport shuttle buses and trains.
Malpensa Airport additionally provides free shuttles connecting Terminal 2 to Terminal 1.
But, Can you provide us a squat WC??
When I was there, .. Read more »there was not a squat WC, just sitting WC
23.06.23
craig
Like this airport as its very easy to navigate around. Accessible by train, bus or taxi. Lots of shops and places to eat, and not all chain brands. Enjoyed some focaccia and a beer. Number of vending machines also available.
16.06.23
CHRIS
Modern , Big and nice airport . Many stores . At the duty free area ( alcohols, perfumes , candies ecc ) only a few cashier's , long queues. Not many boards for the departures and arrivals. Be careful not to miss your flight .
22.05.23
Tony
Big busy airport.
The staff are really trying to give a happy vibe to all they do.
It is the nicest airport that I have been to in a long time.
Keep up the good work!
18.01.23
Pier
Overall not a bad experience. It’s a small international airport compared to others in the world, yet it does the job very well. Sometimes having less means more. Easy to move around the gates, lots of food options and shops are also great.
Fo.. Read more »r US/Israel flights you need to follow a separate flow.
I would like to see more improvements on the public bathrooms and in the overall appearance, seems a bit too old.
25.11.22
Natalie
It's difficult to give stars here, as they deserve 5* for the restrooms, but 3* for the rest. Food court at Departure hall was insanely busy and very stuffy. Pic herein indicates just how busy it was.
The Departures hall is much better than Arri.. Read more »vals. And many more food options there. There are well operated buses and trains to get one to your next destination. Most signs are in Italian and English. NB. Milan is about an hour's train ride from Malpensa airport. And there is a beautiful hotel (Hotel Villa Malpensa) very close to the airport, and they operate an airport shuttle 24 hours a day. We stayed there and took a shuttle to the airport, then a train to Milan. Wonderful experience.
20.09.22
Mike
It was easy going through customs. Baggage claim was slow(~45 min to an hour) after getting off the plane) Finding the Enterprise rental car office was a little difficult. They are located on a lower level (piano level) once exiting the baggage cla.. Read more »im area. However, staff were very friendly and helpful. Lots of food options
07.09.22
M
Efficient, friendly. staff. Very limited seating, even in the few restaurants. I have just never understood why, in large, international airports, that shops and other services are not open in the morning. Do early morning passengers not deserve serv.. Read more »ices or things to do?
08.08.22
David
although the airport is very busy the staff is great and they are doing their best, security was also fast and efficient. however some of the restrooms were not not adequately maintained.
Also, every airport that respects itself has water fountains s.. Read more »o people wouldn't need to feel water containers in the restrooms, this does not make any sense for a modern airport not to have this, it is also environment friendly.
03.07.22
Dino
Had a very bad experience during my last trip. I was flying on Sunday with Wizz Air.
Skipped breakfast in hope of eating something on the airport. Came almost 3 hours in advance due to global staff shortage on airports.
Came to my gateway and alrea.. Read more »dy saw a massive crowd at the Wizz Air section. From 10ish available lines only two were working and there were numerous flights approx in an hour apart.
After maybe 30 minutes one of the ladies just packed her things and left leaving a full line of people. No word or explanation whatsoever.
People started wondering what just happened. After about 20 minutes a different lady came and started the line again. At this time it was about an hour left before the flight.
People really started getting worried now and loudly complaining. When the ladies noticed that it’s impossible to process everyone they prioritised planes that were flying sooner.
After dropping off the luggage, we had to actually run to the security check. Half an hour before the flight. After clearing security check, we ran to the last gate, before the little bus that takes you to the airplane.
We ended up waiting 20 minutes there and then 20 once we boarded the bus. No air conditioning. Better that waiting on the hot concrete in front of the plane I guess.
It was like a movie scene, everybody running through the airport. Fun and scary experience. Didn’t manage to eat anything.
26.05.22
Sean
We have travelled through 4 Italian airports over the last 7 days and this was by far the best. Easy to navigate inside, lots of shops and places to eat. Good air conditioning, etc.
22.05.22
Mary
A very busy airport but very easy to get around. The airport staff were friendly, not too many people spoke English. It was very easy to follow the signs for the city centre, and we appreciate that it was only €12 per person to take the Malpensa.. Read more » City Centre express train! the train was very comfortable and it was very easy to get get right into the heart of the city. Our departure from Italy was a bit more challenging because the staff members gave us conflicting information when we were looking for the Montale lounge. Overall a good experience with plenty of food choices to pick from.
18.04.22
Vissarion
The airport has a very smart layout, so it was easy to find the check-in area and the gates. The employee were very friendly and helpful and made the whole experience more enjoyable. In the airport there were a lot of people but the nice layout made .. Read more »it seem like it was not crowded. The waiting times were normal. Overall very nice, but still not perfect.
10.04.22
A
For an airport of its size, it's disorganised. At security, one passenger at a time puts their things on the belt. At other airports, you will have 3 or 4 at a time, which speeds things up hugely.
The man at security would let 30 passengers a.. Read more »t a time cut the line, all to give himself neat queues. The term 'self-loading cargo' springs to mind.
There were 2 border officials at passport control in arrivals and the e-gates were closed. Why not have one of these officials manning the e-gates? It would reduce wait times enormously. It's also easy to get lost on exiting the airport by foot - no signs and so many ramps. It just needs to tweak operations - this will improve things so much. When they do that, it will be a good airport.
The staff at the train station are friendly and helpful.
You have to pay for a luggage trolley ?
16.03.22
Dario
I landed here so my review will not include security check, restaurant, shops etc..
I just had a bit of troubles finding the train area. To get to Milan.
People supported on the vending machines, that was great!
06.03.22
Johnny
I only came to Milan due to a technical fault with the aircraft we were travelling in. Nice enough and just an average airport experience.
Update: CS team just replied, which was nice of them even though it was not their fault! Perhaps like you say,.. Read more » my next trip to Italy will be for different reasons :-)
26.10.21
Bersam
It was nice and clean. Important thing to remember if you're using train, you need to validate tickets. They will fine you if you don't. I forgot and had to pay 17.2 Euro extra on what I've already paid.
26.09.21
Ovidiu
Malpensa Airport is the biggest Milan’s airport. Well connected to the city by train, even if it takes around 45 minutes to arrive here. Well organized, quite clean and lots of stores and restaurants, all these makes Malpensa a very convenient .. Read more »airport. Take enough time to arrive at the gates because the distances are pretty long. Also, many lounges are inside the T1 which is also the most transited terminal. There are a few smoking places also.
30.08.21
danijel
Terminal 1 had only one entry.But the rest went very smoothly, there were no lines everyone was nice and helpful. Customs is quick. Overall good experience .
29.06.21
Gihan
This was our gateway to the last trip to Europe and our experience in here was fine. The staff were helpful. The airport was clean and well-maintained. Nothing to complain about. At the departure , we felt that it took a very long time to reach the .. Read more »final point. I personally think this airport will look much more interesting if renovated in such a way to feature some artistic aspects of the rich Italian history, architecture , etc.
26.06.21
Space
Airport is not that busy. It's clean and easy to navigate. Staff was really nice and helpful. Not many food choices at this moment. Currency conversion rate is not good plus commission. I would have exchanged in US.
11.06.21
Andrea
I always fly out of Malpensa. It is easier to get to, everything is very well marked, not too busy and has enough places to rent a car from if you need to. Never had an issue. Linate is about 70 km from Malpensa and a headache if you need to transfer.. Read more ». Taxi will cost you about 100 Euro one way.
27.04.21
Debesh
Major International airport in Italy. Probably the second busiest airport after Rome. Connects flights to major cities in Italy and also around the globe. Situated a bit far from Milan.
08.03.21
Ozgur
Spectacular customer experience, as always. Top service, friendly employees everywhere who don’t stress you even if in the rare times when there are queues. And they’ve done everything to maximize efficiency.
It’s sad in these covi.. Read more »d times that it’s absolutely empty. Can’t wait to see it bustling again.
20.09.20
Frank
Great and welcoming Environment for travelers. Especially now during the Covid-19 Pandemic, distancing and preventing measures are taken seriously at the airport from your arrival to departure.
I always feel welcome every time I arrive.
Availability.. Read more » of secured and numerous parking areas for free and for a fee
12.09.20
Alonso
Far from Milan. Police control passport took too long The police officers where taking their time despite of the long queues. Security control could be faster too if they open one more line.
03.09.20
Brian
Early morning flight ..nothing open for snack except at the boarding gate .. easy excess neat and tidy
02.09.20
Mario
Well, it´s the Italian lifestyle there - when you´ve been there more than once, everything is easy to find. The staff is always nice and helpful, the train to the city is rather good, eventhough we prefer to rent a car or are used to be p.. Read more »icked up by a chauffeur. Good shops there as well, it never gets boring while waiting for the departure!
22.07.20
Meri
Not helpful at all , no one spoke or understood good English except from a lady that was cleaning Which helped me a lot , you‘de better give her a better position. No info desks , only 2 entrances in the airport, I had to run a marathon to go.. Read more » inside .
I hope I’ll never have to go back there !!
I can’t wait for your “ sorry for not meeting your expectations “ response .
21.07.20
Paulo
A couple of years ago, I traveled to Milan and I took the Malpensa bus from the airport to the Milan's downtown. When we got downtown, the driver didn't control the baggage tickets, and anyone could grab their bags from the baggage compartm.. Read more »ent without any ticket checking. And I was a victim of that neglected service, because someone stole my bags with my clothes, presents and other belongings. I had to go to the police office next day to report the theft. With the Italian police report I started contacting Malpensa again to ask them to pay for the damages. They agreed on doing that. I was in touch with a representative and he mentioned the amount of money they would pay me. They asked me for my passport copy and the ticket's copy, asked for my personal information as well as my bank account for a future transfer. Later they sent me the document for me to sign up, stating that after that moment I had nothing else to complain about. They told me on the phone that I had to sign that document before they transferred the money, which never happened. They have deceived me and because I was dealing with that issue in my country, they never answered me again when I called the office. If you are reading this message and feels sympathy to my problem, and know how I can do to sue this company or try any way to make them pay for their irresponsible attitude, please, write me in this post. Thank you!
20.07.20
Varghese
Nice airport. It was my two hours of stop over in Emirates to India. The airport has large area of shopping stalls and it is quite good. The interior design is marvelous. Area for waiting is very spacious and the staff are very polite and helpful. It.. Read more » was a nice time spending at the airport.
08.05.20
Ron
Great Italian Airport to fly into from the United States, Malpensa Airport. (Milan) . We have also used Marco Polo Airport (Venice) as well as Fiumicino (Rome). It's a typical Italian Airport. Wonderful! Loved to fly in here usually over the Alp.. Read more »s.