Memorial dedicated to the victims of the terrorist attack on the twin towers on September 11, 2001. The complex is installed on the site of former skyscrapers that collapsed as a result of an air assault. Waterfalls collapse into two large foundation pools, oak alleys are planted around. Memorial plaques are fixed on the parapets, which lists all the names of those who died that day. Near the pools is a museum.
Address:
180 Greenwich Street, New York
Phone:
+1 212-312-8800
Comment
10.12.23
Peter
This was the only museum we went to while we were in New York and it was well worth it. I liked how they built it around the original foot print of the buildings and you could see where you were underneath the original buildings. There are various di.. Read more »splays of damaged parts of the building, plane debris, etc. They did a great job of memorializing the people that were killed. They did a nice job of telling the story of how that day unfolded.
It was a great experience for the kids and for us to talk to the kids about what happened. At times it was an emotional experience as you walk through and process what happened that day. I found myself tearing up as I talked to my kids about how the passengers of flight 93 overcame the terrorists and caused the plane to crash short of its target.
The pools above are ominous and the depth is striking.
The Oculus is a shopping mall next door that's worth a visit for the architecture and also for shopping and dining.
09.12.23
Lavi
We visited the museum as part of a guided tour. Booking the tour was a great move because we got a private and comprehensive explanation and orientation. After the tour was over, we had enough time to explore the museum and memorial pools.. Read more » on our own. The museum itself is a punch in the belly because it unfolds to you events that I observed in real life some 20 years ago. This main hall. is very simple and basic, but shows the most important exhibits of 9/11. Most of the findings can be seen in the side rooms that are more like a real museum. You can easly spend 2 to 2.5 hours inside the museum and another hour at the pools, so plan to have a plenty of time. The museum is very very busy with many many visitors so you have to be patient and respectful. Buying tickets in advance is highly recommended. The museum is completely wheelchair accessible and there is a coat room and a cafiteria. Taking pictures is only allowed at the main hall but not at the exhibits room.
07.12.23
Michele
12/16/2023: Such a somber, yet educational memorial to the victims of 9/11. It was fascinating to see what has been preserved to tell the story in a very respectable way. One of the guides did a great job explaining why the towers collapsed and ho.. Read more »w helping others was, and still is, so important. Highly recommend visiting this memorial, especially with those not alive when it happened.
05.12.23
Michael
This is an amazing, amazing memorial to a tragic day.
It's very difficult not to be emotionally affected here.
The reflecting pool memorials to the 'Twin Towers' is terribly emotional. However, the 9/11 Museum...
I'm sure I would.. Read more » be hard-pressed to find someone not affected by the pictures, the videos, the stories, the voices.
Truly a heart-wrenching tour.
Beautiful buildings, great interiors, wonderful artifacts, a very thoughtful layout.
I will be going back.
And I cannot wait to do so!
01.11.23
Ingrid
As expected, this is a very emotional and even difficult exhibit to experience. As I was moving through and touching the memories of that day, it was difficult to believe that it was 22 years ago. The museum evokes such strong remembrances that it .. Read more »feels incredibly like it was only days ago.
The museum has done a nice job of pulling together together photos, video, audio, and artifacts that truly capture the personal stories of 9/11 not only from the perspective of NY, but Washington and Pennsylvania as well.
Its a huge museum that you need a lot of time for. We spent four hours and it wasnt enough to take it all in. It almost feels like the kind of place that you need to visit multiple times as it can be very overwhelming to the emotions as you take in each piece. The videos offered are also quite well done and worth seeing.
May none of us ever forget that this is a memorial...a tribute...to the thousands of innocents who lost their lives on this gentle autumn day so many years ago. The story continues to be one of bravery and heroism amid unthinkable terror and tragedy. I pray that all of those families impacted continue to know the heartfelt compassion of the world as they grieve for loved ones who did not come home.
All in all, the memorial and the museum are tasteful tributes that remind those of us who live that we should be savoring the blessing of each passing day in the richest way possible.
22.08.23
Greg
The National September 11 Memorial & Museum, also known as the 9/11 Memorial & Museum is a world renowned memorial and museum and a fitting tribute to the tragic events that unfolded on September 11th, 2001, one of the darkest days in America.. Read more »’s history.
Both the Memorial & the Museum are located in downtown Manhattan, right near the One World Trade Center and the site of the original Twin Towers. In August of 2023, I brought and treated my wife and myself for a visit to the 9/11 Memorial & Museum.
Prior to entering the museum, my wife and I visited and viewed the Memorial, which is accessible and free to the public.
The Memorial consists of two large expansive
reflecting pools, and they are situated in the locations of the original Twin Towers.
Each pool contains the largest man made water fall in North America. Both my wife and I were captivated by the sheer size and scale of the reflecting pools, and felt that the 9/11 victims were beautifully inscribed throughout the memorial.
When visiting the museum, my wife and I
were quite impressed with the quality and quantity of the multiple exhibits that were featured. They play an instrumental part on relieving the events that happened on 9/11 as well as demonstrate the anguish and despair felt by New York, the nation and the world. The museum features numerous Ground Zero artifacts ranging from wrecked emergency vehicles, recordings of survivors and first responders, pictures of the victims, photographs of the wreckage site and multiple other items. My wife and I were particularly stunned and felt tremendously saddened when seeing the photos of victims jumping out of the Twin Towers and falling to their death.
While both of us vividly remember what transpired on that infamous day, the museum does a superb job on providing an eye opening experience of all the events that unfolded, capturing all of the key moments that occurred on that day, its devastating impact on the victims, the city, the nation and the world, and showcasing the subsequent events that followed 9/11. The National September 11 memorial and museum are definitely worth visiting and exploring!!!
20.08.23
Amy
We have been here several times while visiting Manhattan. We have never hired a tour guide to take us here. We always take the subway. There are several subway stops along the way that leave you near this majestic spot. If touring the museum is on yo.. Read more »ur list, I suggest purchasing the tickets online. With the exception of the museum, this is obviously an opened space, very large indeed! There’s a small outdoor kiosk where they sell 911 memorabilia for the museum. Don’t forget to snap a pic of the survivor tree.
18.08.23
Andy
Very touching and heart-felt memorial. We highly recommend the tour. It only took an hour, and the guide was informative and helpful. They really did a great job with this. Even the stairwell was original. BUY YOUR TICKETS ONLINE.... SKIP THE WAIT.
14.08.23
Jonathan
If you are visiting NYC 9-11 Memorial is a must. It is a very popular destination; went during the week and there was quite a bit of people. I recommend purchasing tickets in advance. It's very touching and emotional. The memorial is the actual.. Read more » twin towers basement. It was super crowded in the room with all the artifacts.
14.08.23
Luiz
I visited the memorial and the museum. Visiting the museum was a shocking and emotional experience. The museum has pictures, clothes and objects of the victims, it has burned cars and parts of the building. It has a place inside where there is a minu.. Read more »te by minute timeline of many things that happened that day. It is very impressive and realistic. I highly reccomend to visit this place.
10.06.23
Elias
Visiting the 9/11 Memorial & Museum was a deeply moving experience that left a profound impact on my heart and soul. The memorial stands as a testament to the strength, resilience, and unity of the human spirit in the face of unimaginable tragedy.. Read more ». From start to finish, this poignant tribute provided a space for remembrance, reflection, and honoring the lives lost on September 11, 2001.
The memorial itself, with its twin reflecting pools where the Twin Towers once stood, is a solemn and beautiful tribute. The design allows visitors to pause and pay their respects, surrounded by the names of the victims etched into the bronze parapets. It's a place of tranquility and contemplation, encouraging visitors to remember the lives lost and the collective strength we found in the aftermath.
I would strongly recommend allocating enough time for your visit, as there is an abundance of information to absorb and reflect upon.
The 9/11 Memorial & Museum is a place that every visitor to New York City should experience. It served as a poignant reminder of the fragility of life and the strength of the human spirit. Prepare to be moved, inspired, and forever changed by this unforgettable tribute to those who perished and those who bravely responded on that tragic day.
04.06.23
Nikola
The 9/11 Memorial Museum is a really special place that pays tribute to the people who lost their lives on September 11, 2001. Located in New York City at the World Trade Center site, it’s a must-see if you want to understand and honor this imp.. Read more »ortant piece of history.
The museum looks really cool and fits in perfectly with the surroundings. When you go inside, you’ll find exhibits and things from that day that make you feel connected to what happened. It’s emotional, but in a good way, because you can see the bravery and strength of the people involved.
They have these interactive things that let you learn more and get involved. I liked the Survivor Stairs and the Last Column. They make you think about how people survived and how we all came together.
The museum also has tours and workshops that help you learn even more. They do a great job of keeping the stories alive so we never forget what happened.
To sum it up, the 9/11 Memorial Museum is an important and touching place. It’s a reminder of the past, but also a way to honor and remember the people who were affected. I totally recommend visiting to experience it for yourself.
01.06.23
Jimmy
If you lived through this tragedy, it is a must visit. If you did not, then you need to go and learn about what happened that day. Many feelings will run through you. Sadness, Unity, Freedom. So many things from that day are preserved here. A beautif.. Read more »ul reminder. I recommend getting the Private VIP tour before the museum opens to the public. The lack of other people allows you to really take in the exhibits in a very quiet setting adding to the experience.
26.05.23
Mint
This is such a lovely museum so sad to all the people who died.
It really educates about what happen.
We definitely recommend if you haven’t already seen this place it’s is a wonderful really and worth the money and time.
The cafe was als.. Read more »o really good.
15.04.23
Antonio
I took both the interior and exterior tour and it was worth every penny. If you visit NYC, this is a must on your checklist.
The detail in every feature, the architectural forced perspectives, the gravity of the place.
The site is Immaculately clean,.. Read more » and no detail was overlooked or unintentional.
Al visitors looked respectful. You are curious, intrigued, sad, and horrified all at once. I felt myself fascinated, then immediately close to tears several times, like a roller coaster, but I'm so glad we went. The tour is a must.
The visit is fully recommended!
04.04.23
Dragos-Paul
An emotional encounter with a dark episode in New York City's history.
This must not be missed if you are in NYC.
The guided tour has been fantastic. Very informative, well paced and emotional. The guide has added value to the museum by sharin.. Read more »g more of the stories of that day on top of what the museum offers.
31.03.23
Romeo
Of all the reviews I have done, this is without a doubt one of the hardest ones. It has taken me a long time to get here and pay proper tribute, and today, I was able to do that.
The memorial fountain, the museum, and everything that was saved from.. Read more » this event show that all that died here on 9/11/01 will never be forgotten. You are in our hearts, minds, and prayers.........even now.
To everyone who had anything to do with the design, production, and procurement of this museum and everything in it, I thank you. You did an amazing job on detailing how important this day truly was, how important each and every single life was, and the absolute heroic bravery of all those who responded to the call. You will forever be honored.
If you ever have a chance to come here, please do so. Not because of this review, not because it's the right thing to do, but because of the fact that even after 21 years, there is still something to learn about that day and all that it affected.
To the families that have found a way to press on after the loss of loved ones. We honor you as well. Your loss was and will never be in vain.
09.03.23
Raffaele
Nice museum, maybe a bit long on the show. The timeline part was extremely interesting. I didn’t agree with the price since is a memorial and they shouldn’t ask for that expensive entrance. As well for the souvenir shop inside the buildin.. Read more »g. However everything is well maintained and clean. God bless all the victims and their families. Place to visit. Recommended. (Sight-seen pass not accepted)
24.02.23
Nataliya
Must visit when in NYC. Very evocative and moving memorial complex and museum. It is so thoughtfully done. If you can, take a tour - you will learn so much! Museum tour guide Lee was great: empathetic and knowledgeable. I got tickets online, so I d.. Read more »idn't have to queue at all. Some parts of the museum got crowded in the afternoon, so it's better to go as early as it opens.
12.10.21
Raaman
It's amazes me how some people have little respect for this place. Thousands died here and this is a place of mourning. Posing for selfies with silly poses for Instagram infront of pictures of the dead is just wrong. Rest in peace for those who .. Read more »lose their life and you're never forgotten.
11.10.21
David
This is a very special place...one of reverence.
Lots of staff to assist if there are questions.
25.09.21
Victor
Very beautiful place. You can feel the history behind it. It's very fitting
12.07.21
Riley
One of the most incredible museums I’ve ever been to. The building itself is so well designed and the exhibits are well laid out. The fact that the museum sits right on top of the original foundations for the towers, which you can still see, is.. Read more » pretty amazing. The collection of items they have from 9/11 is compelling and really does justice to the tragic event, and then some. Worth every penny and a must-do in my opinion.
29.06.21
Shelly
Very reverent atmosphere, amazing to think back on the history of this place and the many people that became heroes and helped. I pray for the families that lost loved ones. Highly recommended visit.
25.06.21
Aaron
Absolutely phenomenal! This is a must-see when visiting NYC. The grounds outside are breathtaking. When you enter the museum, there’s a security check as if you’re at the airport (shoes kept on).
As you make your way through, there are .. Read more »a number of exhibits that will touch you emotionally, possibly unexpectedly. For me, it was seeing all the photos of everyone who passed on 9/11. This includes the towers, planes, Pentagon, etc. Off to the side in a separate room, were images of the victims, one by one, with audio of a family member or friend saying something about that person.
Be prepared to see mangled steel and antennas, parts of the aircraft that hit the towers, and firetrucks that were destroyed. The museum is several levels beneath street level, so you get to see the partial beams and foundation when it was first constructed. One of the first exhibits you see is about the construction.
When I say phenomenal, it is! Kudos to the architects and developer who came together and crafted this entire site. Both above and under ground. I don’t know who they are, but it’s worth the mention as urban renewal and architecture is something I’m interested in.
As of this writing, it’s encouraged to buy your ticket online for the date and time of your choice. Also, wearing a face covering is mandatory.
09.06.21
Joseph
The museum was just fantastically done. It is very long and they do tell you that. They tell you to pace yourself rest when you want. I think it would have been a better experience for us if we would have done that because at the end you just kind of.. Read more » wanted to get through it and get out. So if you do it definitely get it on the City pass and just rest when you need the rest but is absolutely beautiful done the museum inside. What they done with the outside, beautiful. Very surreal at times
31.05.21
Kolby
I can’t say enough about this memorial! I was 11 when the towers fell and, ever since, always wanted to visit ground zero. I pictured it in my mind several times, but it was nothing like I’d imagined it would be.
When one thinks of NYC, .. Read more »they think loud, busy, chaotic. The 9/11 memorial, however, lends a calming sense of peace right in the middle of all of the chaos. Walking around each of the fountains, one will find the names of those lost which may have a white rose placed on it. The staff goes through each day and adds a white rose to the names of people whose birthday it is that day.
While there, it seemed as if time stood still and all differences were set aside. Such a captivating experience!
30.05.21
James
What can be said about a memorial to one of the most harrowing moments in American (and potentially world) history? Simply standing at ground zero is charged enough. You can feel the weight of the area, and the large installations only serve to deepe.. Read more »n the somberness of the experience. Both sections of the outdoor memorial fountains are placed directly where the towers once stood, and feature raised slabs tastefully naming each person who departed from us as a result of the attack. The museum is an entirely different beast. The atmosphere is so heavy, and beautifully represents its purpose.
To be completely honest, it feels a bit gauche to attempt to critically review an area of such significance any further, so I'll leave it at this: you won't regret visiting. Whether it's just to the two memorials outdoors, or the museum as well, you will remember every bit of it.
22.05.21
D.
I was very emotional being in this Museum. Beautiful Museum. One of my memorable trip to New York City. It would have been nice if they have more artifacts inside the museum !! like a squad cars, civilian cars that was impacted in 911. they only hav.. Read more »e Firefighters truck and some bicycles. But it's still a beautiful Museum I recommend anyone that take a trip to New York City to visit the 9/11 Museum it's worth it...
13.05.21
Doralis
Only got to see the memorial but my gosh is it absolutely beautiful. The memorial is breathtaking as well as super serene and tranquil. A nice place to reflect and take in NYC and it’s history both good and bad. I would come here again as the m.. Read more »emorial is free and just take it in. Such a peaceful spot, they did a great job with this memorial. It’s nice that such beauty could come out of such a tragic event but this is a nice way to commemorate all those who were lost. ❤️
27.03.21
Jacob
This is honestly one of my favorite places to visit. The history and the spirit here is incredible. Even though it's a memorial of such a tragic and terrible event, I feel a sense of hope and determination in the buildings and in the people here.. Read more ».
I've visited before, and I'll definitely visit again. I'm excited to see what the World Trade Center will look like with all of the towers finished and looming tall. God bless this memorial, and God bless America!
24.03.21
Denise
Worth the visit! Well laid out museum paying proper tribute to 9/11/2001, it's victims and its heroes.
They have it set up where you only go one way as you walk through which works nicely. The beginning half or so is big open areas you walk thr.. Read more »ough with beams and other parts taken from the towers. About halfway through you enter another exhibit which goes through the timeline of the events of 9/11 and have audio to listen to and short video clips to watch and hundreds of artifacts from the site and the people. This part is truly amazing to see how they have put this together. For myself and my husband it was a painful memory to walk through. For my 10 year old son who has learned about this only in history lessons, he said it was amazing how they had all of that to display.
We spent a good 3 hours going through.
Recommended!!
18.03.21
Nicholeleta
This is a must see! Such a great learning opportunity for my kiddos and I. I was younger when this tragedy happen... it was great to learn so much more and feel the full impact. You could spend hours in here! A day I will never forget the exact momen.. Read more »t it happen and the feelings I had as a younger child. Maybe I missed it, but would have loved to see stories of some survivors
29.01.21
Jason
Absolutely beautiful and touching memorial and museum in the exact place of the twin tours that fell in 2001. This memorial in New York City gets millions of visitors a year. I would highly recommend visiting this site as it just makes it more real t.. Read more »o think that this is exactly where the towers stood.
Tip: make sure you bring your camera and maybe with a wide angle lens because this park is way bigger than it looks.
04.12.20
Archetype
Does anyone actually consider this to be a park? I understand the significance and meaning of the location and memorial, but as a park, this is a failure. Few areas to relax or sit, not enough shade from the sun, few plots of grass, and an overall .. Read more »hostile presence by police. It truly feels like a destination designed for tourists only and not actual residents.
21.11.20
Jason
We had planned to go to the memorial in our short stay in NYC. But we didn't know about the museum. We made changes to spend the morning at the museum and were glad we did. It was well done and helped us remember that tragic day in 2001. If you .. Read more »have time at all, make sure to make time for this. It's pricey but worth it. My wife and I thought it was such a great memorial showing honor to all those that lost their lives.
31.10.20
Abby
Beautiful museum! It was an unforgettable experience. Made me tear up watching short clips of 9/11 and all the pictures of the twin towers. I went for a school trip and it was a very educational and emotional experience. I recommend this museum ?
27.10.20
Carla
Everyone should visit this beautiful place, at least once in their life! It was very emotional, as I can remember exactly where I was on September 11, 2001. My family visited New York, the summer of 2019. It was amazing! We hit all the top &ldquo.. Read more »;must sees.” We saved the 9/11 Memorial & Museum on the last day. It’s a place where you’ll feel blessed to live in the USA. A place that helps you understand the magnitude of how many precious lives that were lost; including many lives of our first responders, trying to save as many lives as possible. It’s a place that made me even more proud to be an American! God bless those whose lives were lost, & the families & friends of those people as well.??
?#ALWAYSREMEMBERNEVERFORGET?
17.09.20
Sowmit
First time visiting the site. An emotional walk back to one of the most unfortunate events in the history of the country. Respect to those who risked their lives to save lives on that unfortunate day. Great job by the authorities, excavators, and eng.. Read more »ineers to preserve the history. A must see while in NYC.
09.09.20
Christian
I wish I were there to see the Twin Towers, they looked very amazing! The memorial looks very beautiful at night with the One World Trade Center (Freedom Tower). Respect to those who died trying to save other peoples lives. 9/11 will never be forgott.. Read more »en.
07.09.20
Alex
First time visiting the site ever, It’s very surreal that 19 years ago the twin towers were burning and ultimately were destroyed
The Memorial pools are amazing... You really can’t describe the size of them until you’ve seen them w.. Read more »ith your own eyes
05.09.20
Chanchal
A very respectable tribute! Cudnt visit the museum but park and pools are really great to visit. WTC and other buildings are worth to watch from the park. Spent a beautiful evening.
02.09.20
Penelope
The most peaceful respectful and beautiful tribute to everyone and everything we lost. I love coming here. The silence speaks volumes. The space is sacred. A must visit for anyone who has ever loved NY.
01.09.20
Sin
In 2015, the Princess Trans-Atlantic Cruise took me from Rockhampton UK to New York, US. It was just days after 9/11 anniversary. I had to visit this 9/11 museum to see first hand some of remains. It was not the most pleasant visit!
Today is 9/11 (M.. Read more »elbourne is 14 hours ahead of New York)
It was 19 years ago, 2001, I turned on the television in Melbourne to watch late night shows and news, and most were from the US. Then, direct news broadcast from CNN showed repeatedly the moments when the huge planes flew through the Twin Towers,, and black dots fell from the tall buildings. Sadly these ,black dots were desperate human beings trying to escape from such horrific incident.
In the streets, people were steaming and crying, and everyone appeared to be in a state of trance, having no idea what was going on. Indeed, the world actually came to an end for many people on this day.
The 9/11 Memorial Museum, exhibits the remnants of the Twin Towers and the properties of the deceased. Although the displays of the museum are excellent, I was rather disturbed by what I saw.
I question the mentality of human race, who cannot live in harmony. There is so much hatred that leads to conflict and disaster. When will human learn to make this a better and safer world?
27.08.20
Rishabh
It’s closed now due to COVID
10.08.20
Vanessa
This museum is very touching and moving all at the same time.you really feel what people were going through when this tragic happened. Even though the line to get in was very long it moved rather quickly which was good i had ticket prior going. I did.. Read more » not really take any pictures as I did not think it was the best time to but lots of other people did so each to their own.
21.06.18
Tuan
Definitely worth the time to visit. Make sure to take your time to read and explore all of the different areas the memorial has to offer. It will take several hours so don't rush. They did a very good job detailing the events
4.9 / 75
