Airport Burgas is a small and relatively modern airport located in Burgas, Bulgaria. Despite its size, the airport has received mixed feedback from travelers.
Some passengers mentioned that the security process was relatively fast, while others experienced delays in baggage claim with no apparent reason. The staff at the airport were described as unenthusiastic and rude, particularly at the check-in and boarding pass check counters. There were instances where passengers were not allowed to enter the duty-free area and had to wait outside without any explanation.
Passengers also complained about the treatment of priority passengers, who were made to wait outside under scorching temperatures with no shade. The boarding process was also described as inefficient, with only one set of stairs available for all passengers.
In addition to the poor service, the airport was criticized for its lack of control over queues, cramped spaces, and lack of ventilation. Some passengers reported feeling sick and children even vomited in the queues. The lack of specific information on departure boards was also mentioned as a downside.
On a positive note, the airport was commended for its children's room, which was described as small but clean. Some passengers also praised the accessibility and facilities for disabled passengers.
Overall, Airport Burgas was seen as a small and relatively average airport, with a mix of positive and negative experiences. The staff was described as friendly by some, but inefficient and disrespectful by others. The limited food options and uncomfortable seating were also mentioned as drawbacks.
Address:
Администрация ет 2 офис 201, Burgas
Phone:
+359 56 870 248
21.08.24
Anvee
Unfortunately, my stay here was not pleasant. Staff was quite rude and unhelpful, both in cafés and security. My flight was delayed, and that happens, it was my provider's fault, but there were no available seats in the waiting area. A l.. Read more »ot of people had to sit straight on the floor. The available seats were blocked for no reason, and families with children, as well as elderly people, had no way to find comfortable seating anywhere. At least there is a smoking area, but unfortunately, there are no displays where you could check the status of your flight. Overall, the experience was not great, the place is overcrowded, and the staff are unhelpful and unfriendly.
05.08.24
Medley
Every staff member we encountered was professional and friendly. The departure lounge is split in two, McDonald's is in the first part if you're struggling to find a seat there is a sneaky two seater tucked round the left as you walk toward.. Read more »s the gate 6 passport control. Was nice and quiet and we actually relaxed quite well here before going through.
The lounge there after is nice with shops and food available. An outside area and bar is popular with smokers or those wishing to get that very last bit of the beautiful Bulgarian sunshine.
08.07.24
Wayne
Nice airport! But can be very busy on time's with lots of checks inbound and outbound, when it says duty free it's cheaper outside the airport than in duty free.
05.05.24
Ilya
Airport is very cozy and located in Sarafovo, but there's direct connestion with the city center via 15th bus. Usually it operates a couple of flights per day, so no queueing there.
17.04.24
Yordan
The airport is maintained clean and tidy.
Wi-fi is decent.
I wish there were plugs throughout the building where you can charge your phone.
02.09.23
Dequavis
Flew in with tui, security was relatively fast? But still slow, however we had to wait 50 minutes for our bags to come through baggage claim for what seemed to be no reason! As we were the only flight at the airport, and the staff seemed very unenthu.. Read more »siastic
23.07.23
Sviatlana
Horrible service: the front line lady doing check in and boarding passes checks was rude and kept repeating 'go-go ask information' when we tried to pass as it turned out, more than 2 hours before the scheduled departure. It was never a pro.. Read more »blem in any civilized airport. Nebertheless, we were literally bruttaly sent away to sit at the entrance after queuring for 15 mins, without explanation why we were not allowed to enter and wait inside in the duty free area. Rip off at the gate because child's bag's wheel was 2 cm higher than the expected cabin baggage level, this with adult's priority! I had an ultimatum to leave the bag altogether or to pay 50eur more. I have to say that there were other people in the queue whose cabin bag would never meet the dimensions. The service was rude and very selective. Then, priority passengers were left outside for 20 mins to wait in front of a parked bus under scorching 30 degrees with no canopy or shade. Great service especially if you wait with 2 children! We were boarding the bus when the plane was already supposed to be in the air. The airport never bothered to provide the second set of stairs, therefore we all had to board from one door. This further caused further delays. I was trying to submit this comment on the airport webpage, but very conveniently this particular service is unavailable. In a word, rude and inefficient service.
16.07.23
Monika
travel all over the world and nowhere have I had such a bad experience as at your airport. The lack of control of the huge queues, the cramping of people into a narrow space after passing through security to passport control was more like transportin.. Read more »g animals for slaughter. There was no air, no inches of space to turn around. People got sick and children vomited in the queue on other passengers. I don't know if anyone thought what would happen in this place after the slightest panic breaks out - I can imagine it, I have photos and I'm going to send them to the appropriate authorities to verify if you follow the safety rules. There is no specific information on the board at the departures, such as information about boarding - I heard from the lady that I had to listen to the messages. Is it so hard to realize that not everyone has good hearing? I'm shocked and disgusted and hope someone takes a closer look at this.
27.05.23
Aistė
Employees don't know how to work, they don't know anything. But has a very good children's room. Small but clean airport
10.05.23
Lucia
Small airport you will not get lost here. Extra uncomfortable sitting benches inside and outside airport (departure hall). Hard plast and iron and stone I really can not understand what the idiot could order it. Design is more than functionality. Or.. Read more » maybe purpose..must go to coffee shop and buy expensive drinks to get normal seat.
26.03.23
Florence
We flew from Manchester to Bourgas in July. I had a disabled persons ride from the tarmac to the airport. I found the facilities to meet my needs, very well looked after. Yes it was a busy airport as it was Summer Holiday but we got in and out of cu.. Read more »stoms with no problems.
21.09.22
Steve
Not a bad little airport. Staff friendly and welcoming, though some aspects of security screening could do with improving, especially the amount of space for repacking.
It was very busy when we were there, both arriving and departing with 7 flights w.. Read more »ithin a 2 hour window and only 2 arrival and 6 departure gates. I'm pleased we didn't need to use the EU arrival hall, a single load of passengers off a 737 or A320 would fill it.
Overall a good experience.
09.09.22
Sam
Nothing special, but a perfectly serviceable and modern airport. I found the staff helpful and the food expensive… so a normal airport!
06.09.22
Daniel
Arrival here was much smoother than when having to fly from here. Very chaotic security experience and people jumping the queue; passport control right after security went quick. Check in of luggage took forever.
Limited food options: over 20 minutes.. Read more » queue in McDonald’s with only one employee making food - decided to go to the sandwich store with no queue instead.
Shops are limited and you easily see the whole airport in 5 minutes- not enough seats either.
04.09.22
Sylwia
The lady that was sitting like a ,,princess" with a phone next to sequrity check was very disrespectful. Almost every worker was there like it was a punishment to work here. Our plane arrived on time and everything would be fine except atmospher.. Read more »e and people ??♀️
03.08.22
Lucy
Security is super tight here which is reassuring. McDonald's and Costa available and usual duty free with a couple of little shops like electrical, Victoria secret, designer handbags and perfume. Outside Pizza dining. Reasonably small airport.
31.07.22
Kinga
Small but relatively efficient airport. Not much there. The shops and restaurants are an utter rip off. Paid 10 Euros for a 330ml Corona beer! Good news for smokers - there are two outdoor terraces after the security check.
28.07.22
Mariusz
Very efficient airport service. A small and very charming airport on the Black Sea coast. Even in the hottest heat, it is cool here. It is worth using this airport. Lots of places to eat and wait for your flight.
25.07.22
Daniel
Due to our Autistic son we required a fast track service and they did not disappoint. We were met from the coach and taken straight to a private check in. Handed straight over to security for scans and border control. I kid you not from leaving the .. Read more »coach to being in duty free was 15 minutes. Superb service!
17.07.22
Asia
Tragedy, I will never choose that airport again. The service is unprofessional, does not respect passengers and does not perform its tasks.after arriving at the airport at 8.00, the flight was postponed 4 times and finally the flight was to take plac.. Read more »e at 19.00.At 7.50 pm the staff still does not know which bus to bring or they do not validate tickets, half of the passengers left in the sun in the square and half in the queue. I do not recommend it to anyone, watch out especially for Wizzair flights
15.07.22
Ctibor
All right, with separate entry/exit for arrivals and departures, otherwise meets the standards of any airport in the world
01.07.22
Luis
Looks brand new, well it is since I was last here 9 years ago...
Went straight through border control and customs..
So overall it's pretty good..?
24.06.22
Brendan
A very simple entrance, accessible and all on one level.
Very easy to get through check in and security.
Prices were steep in the shops though.
19.06.22
Boryana
Nice spot (pretty small though). Very helpful staff. Got pretty accurate instructions where to find the bus stop (line 15) and was accompanied to the nearest ATM by one of the officers.
18.05.22
Иван
Small but really well renovated airport. The stuff is a bit rude, as well as in-airport prices of food and drinks are 4xtimes higher! Otherwise nice airport! ?
17.05.22
Andy
Tiny airport hardly enough seats for one plane load let alone 8 wouldn’t like to be here for peak season you need to be here early just to get a bus stop seat. You buy a McDonald’s your looking at over £20 for a happy meal double ch.. Read more »eeseburger and 6 nuggets, with no drinks or fries.there’s a costa and bar area all within 10 steps and a small duty free. Theirs a shaded kids play area on the far right hand side, however this is currently closed off. On arrival the you step off the plane for all of a minute and wait long for everyone to get on the bus than it would take to walk to and through passport control to baggage claim.
10.10.21
Patrik
Amazing airport for all the people who have a lot of patience (1 security check-in for 3 flights). And to those who would like to try the worst coca cola in McDonald's. You also have to do a check-in for your carry on - hand luggage.
25.08.21
Michael
Very well managed airport. It’s a shame the shops are so overpriced compared to outside the airport. I know most airports charge slightly more but it’s almost double for refreshments here in burgas airport. Also tried to purchase cigarett.. Read more »es using my card and asking to pay in the local currency turns out that’s not possible shocking!! It’s seem they try to squeeze every last penny out of you before you leave.
24.08.21
Sarkisjana
Dear Airport crew , please work on your attitude. I bought 4 speedy boarding tickets and still I was seated with all other passengers.
23.08.21
F
Honestly, this building is so small, there is only one security checkpoint. Why do they schedule three flights at once. It was so crowded and through no fault of our own, although we arrived with plenty of time at the airport we arrived at the gate T.. Read more »EN minutes before departure!!!
Of course it wasn't possible to keep any distance, people were very stressed and frustrated.
Our flight left half an hour later because not even half the passengers was on board by the actual time of departure.
I expect better by an airport that is managed by "Fraport"!
The building is clean and nice just not built for the planned capacity.
13.08.21
Ралица
After reading the comments here, I came almost two hours earlier for a domestic flight. I had checked in online and I carried have luggage only. I wasn’t asked to re-check in at the airport, as it was suggested here. If was empty and I passed a.. Read more »ll the security and stuff in less than 10 minutes.
Suggestion - check the departures and calculate your time. It can’t be crowded if it’s a single flight departing, can it? Lesson learned for myself. :)
11.08.21
Filip
Not very big airport but certainly very well managed. Covid rules applied very good. Didn't have time to stop to the shops because I was rushing for my flight but they seemed well stocked. Overall good experience.
22.07.21
Over
It's the worst airport I've been in so far. It does not accept neither electronic boarding passes nor self printed ones. I had to wait for check-in and stay in the check-in queue for nothing despite being already checked in and not having a.. Read more »ny luggage. It has never happened to me before, I always travel without luggage and go straight to the departure gates. I don't understand why I have to wait in the queue and risk missing my flight just because they don't want to accept electronic boarding passes. Instead of buying couple of proper boarding pass readers they choose to torture thousands of passengers every year. Sending much hate to this airport for screwing my last vacation day.
19.07.21
Marcis
Terrible. One security lane working. Flight had to depart half an hour ago, still waiting for 50 people as "there is a delay in security check".
How can it not be if only one lane is working? How hard is to plan the resources for 3 flights?.. Read more »
Plus.. the rudest security service ever in EVERY POST!!
By the looks the only thing you care is to put the posters and videos everywhere that "we care about you".
05.07.21
Marta
I can only imagine, how crowded it is during the peak of the summer season. After checkout huge queue formed to the security screening. In there: passengers for flights at 9:30, 10:30 and 11:00. We barley made it for our flight and that's crazy... Read more »
This photo was taken while, for a short moment, there were not so many tourists present.
17.06.21
Marina
Nice average size airport of the 3d largest city of Bulgaria. All needed can be easily found there. I was impressed by recyclage for sorting boxes; a small but nice duty free, cafes and small shops.
26.05.21
Samantha
Efficient service throughout, even in these testing times.
09.04.21
Louis
Not my finest Airport visit...
Incoming flight gave us a long baggage claim wait, a hot aircraft shuttle bus and a manic minibus dropoff outside.
Outgoing flights check in queue was going out the door, no seating, no self check in and no line order.. Read more » (people pushing around).
Then through security duty free is like Times Square at peak times. No spare seating anywhere and people laying on floors in duty free (luckily with the time it took to check in, we boarded pretty instantly).
I understand many of these are personal problems which the airport may not he able to sort.
And it may not always be like this (it was peak season in 2018 Summer), but I feel like more staff to reassure people would help.
19.12.20
Svetlin
The museum of aviation is very interesting. Recommend to visit and enjoy it
12.09.20
Kamil
Worst Airport I've ever been! Long lines, extremely rude employees. Xray machine was dirty and they've ruined my new stroller. When I complained, employee laugh and told me I can clean their machine If I'd like. Seriously?! NEVER AGAIN.. Read more » !!
28.08.20
Михайло
Average airport. Not to big, not to small. They offer free WiFi. There are a couple of duty free shops, a café and McDonald's.
20.08.20
Vesselin
The most expensive airport I've ever been to, 2 euro for .5 cl of water also the food is expensive. They will usher you out under the scorching sun 1/2 hour before any bus arrives not observing the need for people to social distance. How hard it.. Read more » is to get this right just get enough people out on the bus and keep the rest inside the cool and not congested terminal.
19.08.20
Mesut
Immigration officer was incredibly rude. Swore at myself and my mother at why I couldn't speak Bulgarian. I speak four languages.. not all the officers are the same. But this was incredible upsetting for my elderly mother and shame on her for it.. Read more ».
18.08.20
ирина
Disgusting, unprofessional service at Burgas airport. Rough treatment when inspecting carry-on luggage, took away an expensive plastic bottle without letting me finish a sip of water, forced me to stand barefoot, without giving my shoe covers, took a.. Read more »way cosmetics packed for a rather large amount. The woman who examined the luggage was very rude, reminiscent of her behavior of the orcs in the movie "The Lord of the Rings" The desire to come to such a country disappears, it's a pity.
18.08.20
Ivy
Overpriced food and drinks. Much cheaper to get basics such as water from the airplane. Staff rude and unprofessional
07.08.20
kbazyl
Nice small airport clse to the beach.
If you want to stay next to seaside and feel local life instead of going to the Sunny Beach the city of hotels then choose Sarafovo, where the airport is located.
23.07.20
Milena
Very expensive airport comparing to the prices in the town( comparing also to other airports.). MacDonald also very expensive- big taste and triple cheese- 26 leva. Small bottle water is 3,60 leva- 0.5 l. Water from the tap is drinkable, if you have .. Read more »empty bottle, can be fill up from the gate area, after security check.
There is no tasting possibilities, if you want to buy an alcohol.